FAQs

Order Issues

 

  1. Can I change the shipping address for my order?


    We will be happy to change the shipping address for you order! Please email our Customer Care team at care@amagbeauty.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

  2. Can I change the billing address for my order?


    Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

  3. Can I change the email address to my order?
    Yes! Please email our Customer Care team at care@amagbeauty.com with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

  4. Can I change my order?
    We can only change orders that have not been processed for shipping yet.

    Once your order is under the status “preparing for shipping”, “shipped”, or “delivered”, then we cannot accept any edits to your order.

    To make changes to your order, please reach out to support through our customer support email at care@amagbeauty.com

  5. What is the status of my order?
    Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped and delivery agent is assigned we will send you another email to confirm you as well as the tracking number to track your order.

    Additionally, you can track the status of your order from your "my account" section on your account page on the website.

 

Delivery

  1. My package says delivered, but i didn’t receive it.
    Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbours and/or with us for more information in the meantime!
    If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

  2. Why is my order unfulfilled?
    No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as fulfilled/ shipped. You’ll receive an email with tracking once this happens!

  3. Can my parcel be redirected to a different address?
    Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on our website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

  4. Delivery and Returns delays
    We do our very best to process and ship your order as quickly as possible, however once your order is transferred to our courier partner, it may encounter delays during its journey to you.

    Please note, amag beauty is not responsible for any shipping deliveries that may be affected by the ongoing covid crisis, natural occurrences, or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.

    Please allow our full shipping times to pass before reaching out to our Customer Care team!

    For domestic orders, shipping may take up to 2-10 business days.

    If your order is traveling beyond these time frames, please email our Customer Care team at care@amagbeauty.com with your order number and tracking information so that we may assist you further!

    For returned orders, please note that we will issue a full refund for your order once it is received at our warehouse. We are unable to process a refund for a returned order until we physically receive the package. We apologise for any inconvenience!

  5. What should I do if my order hasn’t been delivered?
    We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 2-10 business days. Please note that business days do not include weekends or holidays!

    If your order has exceeded typical shipping times, please email our Customer Care team at care@amagbeauty.com within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further. :)

  6. Where do you ship?
    We currently ship throughout India. For shipping outside India, please reach out to our support through our customer care email at care@amagbeauty.com

  7. How long does it take to ship my order?
    Once you've placed your order, it usually takes 24 to 48 hours to process it for shipping. Standard shipping time for orders within India is 5-6 working days depending on the area.

    Note - there might be slight delays in delivery operations due to government restrictions & lockdown in certain areas.

  8. What if i’m not home?
    If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.

  9. Will I get a refund on my cancelled orders?
    When your request is received, and the full amount including shipping charges will be refunded to you inside 7 working days after the crossing out demand is processed by us.

 

Products & Stock

  1. What is the shelf life of your products?
    If unopened these lil’ guys will last up to 3 years. Oh yes, 3 whole years. Once opened, they will last up to 18 months if you close them up tight after each use (under normal weather conditions). 

  2. Is amag beauty cruelty free?
    We are 100% fur baby friendly & bunny approved! We are very passionate about animals and does not condone animal testing in any way. We are extremely proud to be cruelty free! No outside company tests on animals for us and none of our suppliers test on animals.

  3. I’m allergic to your products! What do I do?
    Oh no! We’re so sorry to hear that. :( Unfortunately, we have a strict no return, refund or exchange policy. If you have allergies or are sensitive to some cosmetic ingredients, we recommend only purchasing one item at a time to test for any type of reaction before purchasing multiple items. Full ingredient listings are available for each of our products as well, which we recommend reviewing with your general practitioner. We hope this information is helpful!

  4. How will I know when an item will be restocked on our website?
    We have a “notify me” highlight that allows us to inform you when your item is back!

 

Newsletters & Payments

  1. What payment methods do you accept?
    You can purchase on our website using a debit or credit card through our payment partner RAZORPAY.
    We also offer COD in some areas.
    You can choose any of these payment method at checkout.

  2. How do I subscribe to emails/ newsletters from the website?
    Login to click on “I agree” to subscribe and start receiving emails.

  3. How do I unsubscribe to emails/ newsletters from the website?
    In each email, you have the chance to alter your email preference. Click on "Unsubscribe" at the lower part of any amág email. You may likewise contact our client assistance for the same.
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